Casablanca — Artificial intelligence is set to change the way millions of people work, but not necessarily replace them.
A new report by Boston Consulting Group finds that between 50% and 55% of jobs in the United States will be reshaped by AI over the next two to three years, as the technology becomes more widely adopted across industries.
For many workers, that shift won’t mean losing their jobs. It will mean doing them differently. Same titles, different expectations. Tasks will change, workflows will evolve, and output will look nothing like it did before.
The report says this transformation is already underway and likely to accelerate. Companies are beginning to integrate AI into daily operations, especially in roles where tasks are structured and repeatable. In those cases, AI can take over routine work, leaving employees to focus on more complex or judgment-based responsibilities.
Still, not all roles are affected in the same way.
In some jobs, AI is expected to replace parts of the work entirely. Call center roles are one example. Systems can now handle basic customer queries from start to finish, reducing the need for large teams. In contrast, jobs like software engineering are more likely to be augmented. AI can generate code or run tests, but human oversight, design decisions, and system thinking remain essential.
The difference often comes down to whether demand grows. When AI lowers costs and speeds up production, some industries may see higher demand, which can create new roles even as tasks are automated. In others, demand stays flat, and fewer workers are needed.
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Overall, the report estimates that around 10% to 15% of jobs could be eliminated over the next five years. But it also makes clear that this is not a forecast of mass unemployment. Economic factors, adoption speed, and future breakthroughs could all shift the outcome.
Behind the numbers, there are more subtle changes. Entry-level roles may shrink as routine tasks disappear. Skill requirements are expected to rise, with more emphasis on problem-solving, oversight, and the ability to work alongside AI systems. That could make it harder for new workers to enter certain fields.
At the same time, entirely new roles are emerging, particularly in areas like AI integration and system design, where demand already exceeds supply.
For companies, the challenge is not just adopting AI, but managing the transition. The report warns that cutting jobs too quickly could backfire, leading to productivity losses and gaps in expertise. On the other hand, moving too slowly could leave firms behind competitors who adapt faster.
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